Terms of Service

These terms are a binding agreement between you and Ollieof 2108 N St Ste N, Sacramento, CA 95816-5712, United States (“Ollie”, “we”, “us”) governing your use of getollieapp.com, the Ollie dashboard and mobile app, and the storefronts, booking, messaging, invoicing, and related services we provide (together, the “Service”). By creating an account or using the Service you agree to these terms and to our Privacy Policy. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” means the business.

Ollie lets you build a public storefront for your business, take booking requests, message your customers, send contracts for electronic signature, and invoice and collect payments. We may add, change, or remove features over time. We work to keep the Service available but do not promise uninterrupted or error-free operation.

• Provide accurate information and keep your credentials secure. You are responsible for all activity under your account, including activity by team members you invite.
• You must be at least 18 years old and able to form a binding contract to use the Service.
• Notify us promptly at support@getollieapp.com if you suspect unauthorized use of your account.

• Building on Ollie is free. When you collect payments through the Service, Ollie charges a platform fee of 5% of each payment, deducted automatically. Stripe charges its own card-processing fees on the same payment. Ollie receives no part of them. You may choose to pass some or all of these fees on to your customers as a processing charge added to your price; that choice, and its disclosure to your customers, is yours.
• Payments are processed by Stripe. To collect payments you must create a Stripe connected account and accept the Stripe Connected Account Agreement. Ollie is not a bank, money transmitter, or payment processor, and never holds your funds.
• We may change our fees with at least 30 days’ notice by email. A change never applies to payments already collected.
• When you refund a customer, Ollie’s fee on the refunded amount is returned to you; Stripe’s processing fee is not. Our Refund Policy has the details.

Transactions run through your storefront (bookings, rentals, services, invoices, contracts) are between you and your customer. Ollie is not a party to them. You alone are responsible for what you sell, its quality, legality, and delivery, your pricing, taxes, refunds, cancellations, and for resolving disputes with your customers, and you must state your own cancellation and refund terms to them. You are also responsible for your own legal compliance toward your customers, including posting any privacy policy or terms your storefront requires and honoring consumer-protection rules that apply to your business.

The Service relays messages between you and your customers by email and SMS, and stores those messages so both sides of the conversation keep working. You may only use the Service to contact people who have asked to hear from you, for example by submitting a request on your storefront, where the form tells them you may reply by email or text, and you must comply with all applicable messaging laws, including the TCPA and CAN-SPAM, and stop texting anyone who asks you to. Marketing blasts, cold outreach, and spam through the Service are prohibited, and we may suspend messaging or accounts that generate complaints.

The contracts feature lets you send documents for electronic signature. You and your signers consent to doing business electronically; signed records are stored as tamper-resistant audit artifacts and cannot be edited or deleted from within the Service. Ollie is not a law firm: any templates or placeholder text are conveniences, not legal advice, and you are responsible for the content and enforceability of the contracts you send.

• You keep ownership of everything you upload or create on the Service: your text, images, logo, service catalog, and pages. You grant us a worldwide, non-exclusive license to host, store, reproduce, and display that content as needed to operate the Service, including displaying your storefront publicly.
• You represent that you have the rights to everything you upload, and that it does not infringe anyone’s intellectual property, privacy, or publicity rights.
• To connect a custom domain you must own or control that domain.
• We may remove content or suspend storefronts that violate these terms or the law.

If you believe content on a storefront we host infringes your copyright, email support@getollieapp.com with the work, where it appears, your contact details, and a statement under penalty of perjury that you are, or act for, the rights holder. We will remove or disable content that infringes and notify the business, and repeat infringers lose their accounts.

You agree not to:

• use the Service for anything unlawful, fraudulent, or deceptive, or to sell goods or services that are illegal where you or your customers are;
• impersonate another person or business, or misrepresent your affiliation with anyone;
• upload malware, attempt to breach or probe our systems, scrape the Service at scale, or interfere with other businesses’ storefronts;
• resell or white-label the Service itself without our written permission.

• You can cancel anytime. Deleting your account permanently removes your login identity, your Stripe connection, your uploaded media, and your business records from the Service, except records we must keep to comply with law (for example, payment records and signed contracts that are retained as audit artifacts).
• We may suspend or terminate accounts that violate these terms, create legal risk, or abuse the Service, with notice where practicable.
• Sections that by their nature should survive termination, including ownership, disclaimers, limitations of liability, and indemnification, survive.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that your storefront will produce any particular volume of bookings or revenue.

To the maximum extent permitted by law, Ollie will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Service, even if advised of the possibility. Our total liability for all claims arising out of or relating to the Service is limited to the greater of the fees you paid us in the twelve months before the claim and one hundred US dollars ($100).

You will defend and indemnify Ollie against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your content, your storefront, your transactions with your customers, your messaging practices, or your breach of these terms.

These terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in California, and both parties consent to their jurisdiction. Each party waives any right to a jury trial and agrees claims may be brought only individually, not as a class action.

We may update these terms from time to time. If a change is material we will give you reasonable notice, by email or in the dashboard, before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

Questions about these terms: support@getollieapp.com, or by post to Ollie, 2108 N St Ste N, Sacramento, CA 95816-5712, United States.